Privacy Policy

Our contact details

Name: AnRapheal Care Agency Limited
Address: Romer House 132 Lewisham High Street, London. SE13 6EE

Phone Number: 02086096513
E-mail: info@anrapheal.com

The type of personal information we collect

We currently collect and process the following information:
• Personal identifiers, contacts, and characteristics (for example, name and contact details)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To process and deliver accurate services to you while you are receiving services from us

• We collect information from you when you inquire about our services, use our website, and become a client in our organisation. We also collect information when you voluntarily complete customer surveys or provide feedback about our services, where you are one of our clients in our agency or receiving care services. When you visit our office, where you are the relatives, next of kin, attorney, or deputy to one of our clients

We also receive personal information indirectly, from the following sources in the following scenarios:

NHS Clinical Commissioning Groups (CCGs), local authorities, medical professionals, and regulators to deliver our care services. We will receive information from them regarding your health and care including admission details, care, and medical record.

We also work with other organisations who provide services including marketing and advertising.

How do we use the information you have given us?

We may share this information with [Local Authorities, NHS, GP surgery, pharmacy, and other organisation with work or partner with on daily basis].

Under the UK (United Kingdom) GDPR (General Data Protection Regulation), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by contacting the office
(b) We have a contractual obligation.
(c) We have a legal obligation.

(d) We have a vital interest.
Personal identifiers, contacts, and characteristics (for example, name and contact details)

Your personal record will contain detailed information about your health and well-being including illness, medical appointments, and treatment. It will also contain details of your attorney, deputies, close family and next of kin. We will share these with medical and allied health professionals who have a legal and legitimate need to use the information to support care and treatment to you

We share information within AnRapheal Care agency to provide necessary administrative and managerial support.

We may use your detail to contact you about any changes to our care services

We may use your personal data to send you marketing information describing services that you may be interested in where you have consented to receive this beforehand. Also, you may opt out of receiving this information at any time

(e) We need it to perform a public task. (f) We have a legitimate interest.

We are required to provide specific information about you without you or your representative’s consent. This may include:

• Reporting health or safety issues including infectious diseases
• Where there is a legal or statutory requirement, court order or public authority instructs to do so

• Supporting police investigations, professional conduct hearings and safeguarding investigations in the public interest.

In exceptional cases, we may be required to share information without your or your representative’s consent. Circumstances may include:

• Where a serious crime or fraud has been committed
• If there is a serious risk to the public, clients, and employees.

• Where there is a need to protect children or vulnerable adults who are not able to decide if their personal data should be shared

How we store your personal information

Your information is securely stored.

We take the privacy and security of your personal data very seriously. We ensure we handle your data with the highest level of care by having clear internal policies and procedures, physical security to our

promises and IT (Information Technology) security technologies to prevent the unauthorized access, damage, and loss of your data.

The personal data we collect from you is only stored inside European Economic Area (EEA), so that we ensure we achieve maximum privacy and security in line with UK Data Protection Laws.

You can ask us to delete your data if you think it is no longer necessary
In a situation where we process data on your consent, you have the right to withdraw it at any time.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

How to contact us

Please contact us if you have any questions about our policy or information, we hold about you. Data Protection Officer
AnRapheal care Agency Limited
Romer House, 132 Lewisham High Street

Lewisham SE13 6EE

Email:

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [Tel: 07748824476].